Frequently Asked Questions & Support

❓ How do I get sold-out cards to show as "Out of Stock" instead of disappearing?

To keep 0-quantity cards visible in your dropdown menu (marked as "Out of Stock" or grayed out):

1. Go to My eBay > Account Settings > Selling Preferences.
2. Scroll down to Multi-quantity listings.
3. Toggle ON the option: "Use the out-of-stock option".

This preserves your listing rank, keeps all watchers active, and allows you to restock cards later simply by setting quantity back to 1+.

❓ What is the 250-variation limit and how does Pick Your Card handle it?

eBay strictly limits each multi-variation listing to 250 child variations. If your set has 300 cards (like Topps Chrome), attempting to upload 300 variations in one listing will result in an eBay upload rejection.

Pick Your Card automatically detects sets with > 250 cards and splits them into clean batch CSV files (e.g. Part 1: Cards #1–150, Part 2: Cards #151–300), each ready for 1-click download.

❓ Is my spreadsheet data uploaded to your servers?

No. Pick Your Card operates 100% locally in your client-side browser memory. Your checklist files, prices, and seller settings are never sent to or stored on any remote server.

❓ How do I resolve eBay Seller Hub Error 21919301 or Trait Mismatch?

Error 21919301 occurs if the variation trait column header in the CSV does not match across all rows. Pick Your Card formats every batch with strict RFC-4180 UTF-8 compliance, ensuring consistent trait names (e.g. Card Choice) and valid eBay Category 261328 headers.